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COMMUNITY SERVICES | Working with Scarborough residents to build strong and healthy communities

Newcomers' Centre


(service modifications at the Newcomers' Centre)
The Newcomers' Centre values the health and safety of our staff, clients, volunteers, students, program participants, and donors.  In light of COVID-19, ACSA Newcomers' Centre has modified its services to newcomers based on the recommendations of the Toronto Public Health and Public Health Ontario.  We are offering a blended type of service delivery model, partly in-person (by appointment) and partly remote via phone and virtual support. If you are a newcomer and need help, please call us at (416) 292-6912 ext. 3

About Us

The Newcomers' Centre

The Newcomers' Centre  delivers a complete package of settlement programs and services for new immigrants, refugees and newcomer LGBTQ+ through knowledge transfer, capacity-building, employment support and creating meaningful connections to help them succeed in Canada.  We started in 2010 and has since then offered mutliple programs and services funded by the Immigration Refugee Citizenship Canada (IRCC), Province of Ontario, United Way of Greater Toronto, corporate foundations and individual donors which enabled us to serve over 30,000 newcomers in their settlement and integration journey over a period of time.

The Newcomers' Centre Team

Our Team speaks 15 languages other than English

  1. Arabic
  2. Armenian
  3. Cantonese
  4. French
  5. Greek
  6. Farsi
  7. Hindi
  8. Italian
  9. Malayalam
  10. Mandarin
  11. Punjabi
  12. Sinhala
  13. Tagalog
  14. Tamil
  15. Telugu

Who Do We Serve?

  • Permanent Residents
  • Convention Refugees
  • Protected Persons
  • Live-in Caregivers
  • LGBTQ+ newcomers
  • Newcomer seniors
  • Newcomer youth


    Legal Assistance Centre

    ACSA's Legal Assistance Centre (LAC) is a two-year project funded by The Law Foundation of Ontario to increase the capacity of ACSA to address the legal needs of immigrants, refugees and racialized groups in Toronto East (Scarborough).  It focuses on 4 areas of Law:  Immigration, Housing, Family and Youth Justice. 

    Project activities:  

    • Capacity building for ACSA staff, clients, volunteers and partners;
    • Mobilization of legal professionals/law experts from various groups and associations;
    • Creation of ACSA Legal Assistance Centre to provide pro-bono services at various ACSA locations;

    Covid 360 Wrap Around Support

    COVID 360 is an intensive, wrap-around support that offers vital services that is client-centred, holistic and considers the many barriers faced by newcomer families, isolated individuals and those who are most impacted by the Covid-19 crisis. 

    Who is Eligible?

    • Newcomer arrivals doing self-isolation or mandatory quarantine
    • Individuals infected by Covid-19 and their caregivers
    • Isolated individuals with chronic illnesses, injured or inflicted with physical disabilities 
    • Personal Support Workers/Frontliners/Essential Workers who are in need

    What we offer:

    • Food essentials and care packages curbside pick up or delivery
    • Digital & Language Literacy for families and kids
    • Laptop lending program
    • Virtual Information sessions  
    • Connection to other resources to cope with Covid-19 crisis
    • Referral to resources

    Economic and Skills Opportunities for Stronger Women

    This Project supports those who identify as Women who are:

    • Permanent Residents
    • Convention Refugees
    • Protected Persons
    • Refugee Claimants
    • Citizens

    Project Activities


    • Food Handling 
    • Cake Decoration Training 
    • Front of House Operations/Guest Services
    • Restaurant and Banquet Server Training  
    • Training on Starting a Catering Business 

    Locations and Hours

    (modified schedule due to Covid-19)

    Dorset Park Community Hub, 1911 Kennedy Rd. Unit 105, Scarborough, ON M1P 2L9  
    Tel: (416) 292-6912 EXT. 3
    (9am-5pm) Tuesday-Friday (modified in-person services, please call to book your appointment)
    (9am-5pm) Monday-Friday (by phone and virtual support)


    Itinerant Locations

    (temporarily on hold due to Covid-19)

    Toronto Public Library-McGregor Park Branch (2219 Lawrence Avenue East), 1-3pm, Tuesdays

    Toronto Public Library –Kennedy & Eglinton Branch (2380 Eglinton Ave E), itinerant services are temporary on-hold but Citizenship Test Workshops are on-going

    Toronto Public Library-Cedarbrae Branch (545 Markham Rd.), 2-4pm, 2nd and 4th Thursday of the Month

    Scarborough General Hospital (3030 Lawrence Ave. E,, Suite 108) 9:30am-2pm, 2nd Wednesday of the Month


    Contact Person

    Jamillah Mananghaya-Poernama, RSW
    Senior Manager, Newcomers' Centre
    1911 Kennedy Rd. Unit 205, Scarborough, ON M1P 2L9
    Tel: (416) 292-6912 ext. 323
    Fax: (416) 292-6913



    Thank you for the support of our funders, past and present:










    Community voices

    "My experience in both Silver Spring Park Reading Circle and Beyond Academics has taught me that to create social change and empower these children I need to be more proactive in the solution"
    Lamyaa Hassan, Dorset Park, July 2015

    United Way Member Agency

    United Way