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COMMUNITY SERVICES | Working with Scarborough residents to build strong and healthy communities

Newcomer Services

About Us

The Newcomer Services Department of ACSA delivers a complete package of settlement programs and services for newcomer immigrant, refuges and LGBTQ+ through knowledge transfer, capacity-building, employment support and creating meaningful connections with the  goal of promoting newcomers as functional individuals, contributing to the economic, social, & cultural development of Canada.  We started in 2010 and has since then offered mutliple programs and services funded by the Immigration Refugee Citizenship Canada (IRCC), Province of Ontario, United Way of Greater Toronto, corporate foundations and individual donors which enabled us to serve over 10,000 newcomers in their settlement and integration over a period of time. Our Team speaks 14 languages other than English (Arabic, Armenian, Tagalog, Tamil, Mandarin, Cantonese, Hindi, Sinhala, Telugu, Malayalam, Russian, and Ukrainian).

Who Do We Serve?

  • Permanent Residents
  • Convention Refugees
  • Protected Persons
  • Live-in Caregivers
  • Privately Sponsored Refugees
  • Government Sponsored Refugees
  • Blended Visa Office Refugees
  • Refugee Claimants
  • LGBTQ+ newcomers
  • Women and Trans-women
  • Newcomer Seniors   

ACSA Newcomer Projects:

The Newcomers' Centre

The Newcomers' Centre provides services to newcomers to assist them in their settlement and integration process.  We were established in 2010 and generously funded by the Immigration Refugee Citizenship Canada (IRCC).  We offer a wide array of services from information and referral, one-on-one settlement counseling support, employment referral, upgrading of skills, preparation of immigration related application forms (PR renewal and application for citizenship), orientation sessions, filling out forms, etc. 

The Newcomers' Centre assists the following newcomers:

  • Permanent Residents
  • Convention Refugees
  • Protected Persons
  • Live-in Caregivers
  • LGBTQ+ newcomers
  • Newcomers Seniors


Skills Training Advancement for Refugees (STAR)

The STAR Project assists the following newcomers:

  • Permanent Residents
  • Convention Refugees
  • Protected Persons
  • Refugee Claimants
  • Vulnerable newcomers who have low education, low English language skills newcomers with disabilities and LGBT newcomers

Economic and Skills Opportunities for Stronger Women 

This Project supports WOMEN and those who identify as women who are:

  • Permanent Residents
  • Convention Refugees
  • Protected Persons
  • Refugee Claimants
  • Citizens


Locations and Hours

Dorset Park Community Hub

Main Newcomers' Centre Office
1911 Kennedy Rd. Unit 105, Scarborough, ON M1P 2L9   Tel: (416) 292-6912 EXT. 3
(9am-5pm) Weekdays

Itinerant Locations

Toronto Public Library-McGregor Park Branch (2219 Lawrence Avenue East), 2-4pm, Tuesdays

Toronto Public Library –Kennedy & Eglinton Branch (2380 Eglinton Ave E), 2-4pm, 1st & 3rd Wed. of the Month

Toronto Public Library-Cedarbrae Branch (545 Markham Rd.), 2-4pm, 2nd and 4th Thursday of the Month

Scarborough General Hospital (3030 Lawrence Ave. E,, Suite 108) 9:30am-2pm, 2nd Wednesday of the Month


Contact Person

Jamillah Mananghaya-Poernama, RSW
Manager, Newcomers' Centre
1911 Kennedy Rd. Unit 205, Scarborough, ON M1P 2L9
Tel: (416) 292-6912 ext. 323
Fax: (416) 292-6913
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ACSA had the pleasure of hosting the media announcement of Immigration Minister Ahmed Hussen on the removal of the condition that applied to some sponsored spouses or partners of Canadian citizens and permanent residents to live with their sponsor for two years in order to keep their permanent resident status.  This upholds the Government of Canada's commitment to family reunification and its support to gender equality.







    Community voices

    “Having no other family in this country other than my children, the community hub became my second home.”
    Fatima Abdille, Steeles-L'Amoreaux, June 2015

    United Way Member Agency

    United Way