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COMMUNITY SERVICES | Working with Scarborough residents to build strong and healthy communities

Homeless Drop In & Outreach Services

LOCATION: Main Office 4155 Sheppard Ave. East Unit #100          416-321-6912


The Drop-In operates six days each week throughout the year (not including statuary holidays), offering a host of programs to individuals over 18 years of age that are homeless or living in precarious housing. The program offers breakfast, lunch and afternoon snacks, access to computers and internet, phones, TTC tokens, showers, clothing and other personal hygiene supplies. We have a primary care physician clinic, a foot clinic, and Dental Bus services operating by appointment only throughout the year.

Social programs include a Women’s Group and Art Group. We are always looking for volunteers to help with our kitchen program.

Contact the Drop-In workers at: 416-321-6912 ext 235 or 236.

Street Outreach Services

Our outreach program serves clients that live in encampments, under bridges, in rail yards or on the street. Relationship building through active engagement has been pivotal to establishing trust and support with the end goal of helping clients to obtain permanent housing. The outreach team provides informal counseling, linkages with income supports offices, and assistance with housing searches. The catchment area includes Scarborough and stretches west to Jane Street in North York.

Contact the Street Outreach Team at: 416-684-6350.

Housing Help Program

Housing Follow-up Case Management: Our Case Manager provides intensive case management support services to clients with complex needs, including significant mental and physical health and addictions issues. Services are provided within the housing-first model, where securing and stabilizing housing is the primary goal. Clients receive regular community visits to help maintain their housing and access referrals to other relevant community services.

Housing Help Worker: Our Housing Help Worker provides intake and assessments to support clients towards finding both market-rent and social housing and facilitates workshops on tenants’ rights and responsibilities. The Worker provides follow-up supports for clients that have completed Special Priority Program applications, to ensure housing stability and connections are made with community resources.

Landlord Recruitment Specialist: Our Specialist conducts outreach to prospective landlords in Scarborough, in order to build a registry of affordable and quality market-rent housing listings.

Toronto Rent Bank: The Rent Bank provides eligible individuals who are low-income with an interest-free loan to help them avoid eviction. Funding is extremely limited. Please call the following general number for more information.   416-924-2543


Opiate Addictions Services Project

This project is funded through SASP (Scarborough Addiction Services Partnership) and CAMH. It provides case management for those with opiate dependency, group supports, and public education workshops in the community.

Massage Parlour / Micro-Brothel Outreach

This program provides weekly HIV prevention outreach services to sex workers in micro brothels and massage parlors in Scarborough. It receives funding from Toronto Public Health and the MAC-AIDS Fund. Outreach workers travel to brothel and parlor locations each week to build rapport with the owners and sex trade workers and to distribute harm reduction supplies and accompany sex trade workers to sexual health clinics for testing for HIV and STI’s. Networking and outreach has been enhanced through the use of “We Chat” technology with clients, and the program has received interest across Canada and into Asia.

Financial Empowerment and Problem-Solving

Our Financial Empowerment and Problem-Solving program (FEPS) is funded by the Ministry of Community and Social Services. It is a partnership including Prosper Canada that manages and distributes funds to ACSA, West Neighbourhood House and Jane-Finch Community and Family Centre. The program provides one-on-one financial coaching and support to empower clients to increase their financial problem-solving skills; income tax filing throughout the year; an annual income tax clinic in March and April; workshops on banking, credit and other budgeting; and volunteer opportunities.


All programs are run in partnership with the City of Toronto.



Community voices

"We are a group of residents who care about our neighbourhood. We work together to make our community a better and safer neighbourhood."
Community Safety Ambassador, July 2015

United Way Member Agency

United Way