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COMMUNITY SERVICES | Working with Scarborough residents to build strong and healthy communities

Financial Empowerment & Problem Solving


The Financial Empowerment and Problem Solving (FEPS) program provides financial education, advocacy and problem-solving services to people living on a low income. FEPS services are free, confidential, one-on-one, and include information and referrals to income support programs.

We provide hands-on help with:

  • Completion of income tax returns
  • Applying for government benefits
  • Solving financial problems and questions related to letters received from CRA
  • Changes to child tax benefits
  • Accessing bank services
  • Managing debt, credits and liens
  • Accessing social assistance and other income benefits
  • Managing personal resources
  • Accessing savings and asset building opportunities
  • Protection from financial fraud and abuse


Our FEPS program is comprised of three major project activities:

  • Year-round income tax filing. During the tax season (March & April), we operate clinics in several locations in Scarborough.


  • One-on-one support regarding financial matters such as:
  • Help with resolving Canada Revenue Agency related problems such as, audit letters, review letters, requests for tax documentation, etc.
  • Resolution of debt and credit issues.
  • Education about the importance of banking services. We encourage clients to open their own bank account to set up direct deposit of their benefit payments to avoid the use of cheque cashing and pay-day loan companies.
  • Personal budgeting to enhance knowledge of how to effectively manage the money you have. In a budgeting appointment, we work with you to list your income and expenses, find areas to improve and finally save money to put away for future needs.


  • We provide workshops with the goal of increasing participants’ financial knowledge covering the importance of filing taxes, budgeting, banking and credit.

Who qualifies for FEPS: 

Community residents living on a low income (general guideline: Single – under $30,000/year; Family under $40,000/year)


If you would like to receive help with any of these issues, please call ACSA at 416-321-6912

Lay Lee Loh – ext. 245 or Irene Chan – ext. 246

Or call Reception at Main Site, ext. 221


FEPS is offered in partnership with Prosper Canada, West Neighbourhood House, Jane Finch Child & Family Centre, and the Working Centre.


Community voices

"My experience in both Silver Spring Park Reading Circle and Beyond Academics has taught me that to create social change and empower these children I need to be more proactive in the solution"
Lamyaa Hassan, Dorset Park, July 2015

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